Privacy policy Viu More NV - English

Last update: 05/01/2019

 

Article 1. - General

Viu More wants you to make the most of our solutions. To achieve this, Viu More needs insights into the user’s behavior while using our solutions. Nevertheless, the user’s privacy and the security of personal and company data are extremely important to Viu More. In this policy Viu More wants to explain how we collect, store, share and use personal and company information and provide insights into the choices a user or company has in managing their data.

Viu More strives to protect the user’s privacy, and to treat information in an open and transparent manner.

This policy applies to all Viu More products and services (described here as "Viu More solutions") and data collected during the acquisition phase. The terms and conditions that apply to the use of the Viu More solutions are described in the Viu More End User License Agreement.

When we here refer to "our website" or "this website", they are related to the specific websites “augmentedsupport.viumore.com”, "viumore.com" and "augmentedsupport.solutions".

This privacy policy also contains information about sharing personal and company data with third parties (such as our service providers).

If Viu More develops new solutions or offer additional solutions and these involve a change in the way data is collected and processed, Viu More will inform all users and companies with more information and additional terms or policies. This policy also applies to new or additional solutions, unless otherwise stated at the release.

The purpose of this Policy is:

  • Ensure that users and companies understand what personal and company information Viu More collects, why Viu More collect and use this information and with whom Viu More shares this data;

  • Explaining how Viu More uses the personal information users and companies share with Viu More to provide users and companies with an optimal experience when using Viu More solutions; and

  • Explain what rights and options users and companies have regarding the personal and company data Viu More collects and processes and how Viu More protects the privacy.

Viu More hopes to provide the users and companies with insights into the care Viu More exercises with respect to the users and companies privacy. If you do not agree with the content of this Policy, please note that you are free to use the Viu More solutions or not.

 

Article 2 – The users and companies rights as "data subjects"

The new European law GDPR (General Data Protection Regulation) gives individual persons certain rights with regard to their personal data. The rights assigned, if available and subject to applicable law, are:

  • the right to information / the duty to inform

  • the right to access

  • the right to rectification

  • the right to withdraw consent

  • the right of object

  • the right to be forgotten

  • the right for data portability

  • the right to object automated processing

If you would like to exercise one of these rights, or if you have any other questions about the use of your personal data, please send an e-mail to dataprotection@viumore.com or send a letter to the address below:

Viu More NV
T.a.v. Benny Lauwers
Guldensporenpark 120
B-9820 Merelbeke, Belgium

You can also use this contact information if you wish to file a complaint against us in connection with your privacy.

If you are not satisfied with the way Viu More have handled your personal or privacy question, you have the right to file a complaint with the EU Data Protection Authority in your jurisdiction. If you would like to be referred to the appropriate Data Protection Authority, please contact us as indicated above.

 

Article 3. - How do we process personal and company data?

We collect your information:

  • When registering as a user: when you are created as a user, Viu More collects certain personal data to make sure you can use the Viu More solutions, such as your name, first name and (company) e-mail address.

  • When using the Viu More solutions, Viu More collects information, such as location data, pictures, videos, and documents (plans, diagrams, instructions, manuals, ...) related to professional tasks. It is important to note that all data a user collects while using Viu More solutions remains property of the company that signed the cooperation agreement. At all times the company stays the owner of all these data. By approving this privacy statement, a user expressly consent that his employer is the owner of the data that is generated during the use of the Viu More solutions.

Viu More has the right to use anonymized and aggregated data for various purposes, such as testing our IT systems, research, data analysis, creating marketing and promotion models, improving Viu More solutions and developing new facilities and functions.

 

Article 4. - What information do we collect?

We collect and use the below data categories:

Personal data collected when you are created as a user:

User registration data:

This is the personal data necessary to be able to log in and use the Viu More solutions. This includes your name, first name and (company) e-mail address.

Data collected using the Viu More solutions:

Viu More solutions use data:

This is data collected when using the Viu More solutions, such as:

  • Information about interactions with the Viu More solutions, such as the date, time and duration of (video) calls and interactions with other users

  • Pictures, videos and documents. These remains the property of the company that signed the cooperation agreement with Viu More NV. Viu More only has the right to use this data anonymously for various purposes, such as testing our IT systems, research, data analysis, creating marketing and promotion models, improving Viu More solutions and developing new facilities and functions.

  • The mobile device location. This allows Viu More to access the GPS or Bluetooth to provide location-based functions in the Viu More solutions. The IP address is not covered here

  • Technical data such as app failure logs, cookie data, IP address, the type of devices being used to access or connect to the Viu More solutions, unique device IDs, device features, type of network connection (wifi, 3G, 4G, LTE, etc.) and provider, network and device performance, browser type, language, information for Digital Rights Management, operating system and the Viu More-app version. Viu More only has the right to use this data anonymously for various purposes, such as testing our IT systems, research, data analysis, creating marketing and promotion models, improving Viu More solutions and developing new facilities and functions.

Personal or company data collected with their explicit permission, can offer you promotions, extra services or additional features or functionalities:

Voluntary data:

Marketing data:

This data is used to send you marketing communications and the content of new releases.

Web site:

To improve experiences with the website, and to ensure that the website works properly, Viu More can use cookies or web beacons, which may collect personal data.

A "cookie" is a small text file sent by the Viu More server and stored on your computer. The information stored on these cookies can only be read by us, and only for the duration of your visit to our website.

The website uses cookies and similar technologies to distinguish user preferences. This helps us to provide better user experience when visiting the website, and optimizing it.

For cookies placed by Google Analytics, we refer you to the policies that these parties make on their respective website. Please note that we do not influence the content of these policies, nor the content of Google Analytics cookies.

You can refuse or block cookies by changing the configuration parameters of your web browser. Disabling cookies can have consequences on the use of certain functions of the website.

More information about cookies can also be found at: http://www.allaboutcookies.org/. More information on surfing behavior based advertising and online privacy can be found at: http://www.youronlinechoices.eu/.

 

Article 5. - What is Viu More using personal and company information for and what are the legal grounds?

When using the Viu More solutions, Viu More uses a number of technologies to process the collected information. In what follows Viu More mentions the reasons why we process personal and company data, the legal grounds according to GDPR based on which we may legally process this data and the categories of data we use for this purpose:

Why do we process personal and company data?:

To deliver personal and improved user experiences, for example by offering contextual content, making recommendations or making functionalities available

GDPR Legal basis:

  • Contractual necessity

  • Legitimate interests

Categories:

  • User registration data

  • Viu More solutions use data

 

To obtain insights into the way a user access the Viu More solutions and use them to ensure that the solution continues to function, to develop new solutions and to analyze the use of the Viu More solutions, including interaction with available applications, products and services linked to or offered via the Viu More solutions.

GDPR Legal basis:

  • Contractual necessity

  • Legitimate interests

Categories:

  • User registration data

  • Viu More solutions use data

 

To communicate regarding to Viu More solutions and related purposes.

GDPR Legal basis:

  • Contractual necessity

  • Legitimate interests

Categories:

  • User registration data

  • Viu More solutions usage data

 

To directly communicate for:

  • marketing goals,

  • research goals,

  • advertising purposes,

via e-mails, notifications or other notices, in accordance with the given permissions by the user and the company.

GPR Legal basis:

  • Consent

  • Legitimate interests

Categories:

  • Marketing data

  • Website

 

Article 6. - To whom we put personal and company details available?

General information:

The following personal and company data will always be available in the Viu More solutions:

Your name and profile picture.

Personal and company data that can be shared:

The following personal and company data can only be shared with the people within the company or group to which you have been assigned to:

Pictures, videos or documents shared within the Viu More solutions. Sharing this data is necessary for the proper use of the Viu More solutions and the contracted company remains owner of all this data.

Information Viu More can share:

To service providers and others:

Viu More uses technical service providers who can manage the technical infrastructure Viu More needs for our solutions. More particular providers that host, store, manage and store the Viu More applications and the web portal, its content and the data that is being processed. Viu More uses these technical service providers to help ensure the proper functioning of the Viu More solutions.

Academic researchers:

Viu More can share personal and company data for statistical analysis and academic research, but only in a pseudonymized format

Detection authorities and data protection supervisors:

Viu More can share personal and company information when we in good faith believe that this is necessary to comply with a legal obligation under applicable law, or to comply with valid judicial appeals, such as a search warrant, court order or subpoena. Viu More also can share personal and company information when we in good faith believe that this is necessary for the purpose of our own legitimate interest or of a third party concerning national security, law enforcement, prosecution, investigation, the protection of the safety of persons, or prevention of death or imminent danger of physical injury, provided. We believe that such interest is not subordinate to interests and fundamental rights and freedoms that require personal and company information to be protected

Buyers of the company:

Viu More can share personal and company information when Viu More sells or negotiates with a buyer or potential buyer. In this situation, Viu More will continue to protect the confidentiality of all personal and company information and to notify before personal and company information is passed on to the buyer or be subjected to a different privacy policy

Website:

The website has blogs and other social media applications or services that makes it possible to share content with others (collectively named as "Social Media Applications"). Important: everything from personal or company data you contribute to these Social Media Applications can be read, collected and used by other users of the application. We have little or no control over these other users and therefore we cannot guarantee that any information you share through these Social Media Applications will be treated in accordance with this privacy statement.

 

Article 7 - Retention and deletion of data

Viu More stores personal and company data only for as long as necessary for providing the Viu More solutions and for legitimate and essential business purposes, such as keeping the Viu More solutions up and running, taking data-based business decisions about new features and possibilities, meeting legal requirements obligations and settlement of disputes.

Viu More keeps account information for the duration the Viu More solutions are being used. Pictures, videos and documents shared via the Viu More solutions are retained for the company/employer as this includes the purpose of the application.

You can contact Viu More at any time to delete your account data. You can do this by sending an email to dataprotection@viumore.com or by sending a letter to the following address:

Viu More NV
T.a.v. Benny Lauwers
Guldensporenpark 120
B-9820 Merelbeke, Belgium

Note! If you ask to delete user registration data, this means that we may have to delete the account.

The request to delete pictures, videos and documents can only be made by the legal representative of the company (or his replacement) who has signed the cooperation agreement with Viu More. After all, the company owns these photos, videos and documents.

 

Article 8. - Transfer to other countries

Some recipients of personal and company data, as indicated above, could be based in countries outside the European Union or countries not yet recognized by the EU. to provide adequate data security, where legislation may not provide the same level of data protection. In such cases, we will ensure that appropriate protection is provided to protect personal and company data, so that these recipients comply with the legal obligations.

 

Article 9. - Security of personal and company information

Viu More protects personal and company data of as good as possible. Viu More implements appropriate technical and organizational measures to protect the security of personal and company information. Viu More has taken various policy measures, including pseudonymization, encryption, access and retention measures, to protect against unauthorized access to and unnecessary storage of personal and company data in the Viu More systems.

A password protects the user account. Viu More therefore recommends that a unique and strong password is being used, restricted access to your computer and browser is provided and logging off after using Viu More solutions.

Although Viu More uses appropriate security measures once we have received personal and company data, data transfer over the normal internet (including via e-mail) outside the Viu More solutions is never completely secure. This is outside the control of Viu More and therefore Viu More cannot guarantee that any information you share through the normal internet will be treated in accordance with this privacy statement.

 

Article 10. – Children

The Viu More solutions are not intended for children under the age of 18. Persons under the age of 18 must not use the Viu More solutions and provide no personal data.

If Viu More finds out that personal information of a child under the age of 18 is collected, Viu More will take reasonable steps to remove the personal data. This means that Viu More may have to remove the account for that child.

 

Article 11. - Changes to this privacy policy

This privacy policy may be subject of change.

If any substantial changes are made to this policy, Viu More will make it clear, as appropriate under the circumstances, for example by showing a prominent notification in the Viu More solutions or by sending an e-mail. Be sure to read this notice carefully.

Viu More will also update the revision date at the top of this page. The new, modified privacy statement will apply from that date. Therefore, Viu More encourages users and companies to reread this statement from time to time, to stay informed of how Viu More protects personal and company information.

 

Article 12. – Contact

If there are questions about this policy, please contact Viu More by sending an e-mail to dataprotection@viumore.com or send a letter to the address below:

Viu More NV
T.av Benny Lauwers
Guldensporenpark 120
B-9820 Merelbeke, Belgium